Support
Help with Office Hero
Write to [email protected] for help with Fleet Hero, HR Hero, Finance Hero, Office Hero Connect and the Office Hero mobile apps. Our support team works Monday to Friday, 09:00–17:00 CET.
Tell us your company's name, the app you use and what happened. Never send us your password.
01Get help
Sign in, reset a password or reach us
Each Office Hero app has its own address. One staff account works in Fleet Hero, HR Hero and Finance Hero.
E-mail support
[email protected] reaches our support team. Tell us what you expected and what happened instead; a screenshot helps.
Sign in to Fleet Hero
Sign in at fm.officehero.io to work with vehicles, live tracking, alerts, maintenance and reports.
Sign in to HR Hero
Sign in at hr.officehero.io to work with employees, time and attendance, leave and HR compliance.
Sign in to Finance Hero
Sign in at fin.officehero.io to work with invoicing, purchasing, banking and the ledger.
Sign in to Office Hero Connect
Employees, customers and suppliers of companies that use Office Hero sign in at connect.officehero.io.
Forgot your password?
Staff choose Forgot password on the Fleet Hero, HR Hero or Finance Hero sign-in page, and we e-mail them a link to set a new one.
Office Hero Connect does not send password-reset e-mails yet: the administrator of your company can give you a temporary password.
Delete your account
Ask for deletion without signing in at connect.officehero.io/delete-account, from your profile in the apps, or under Settings, My account in the web apps.
Privacy requests
To see, correct or delete the personal data in your company's Office Hero account, ask its administrator, or write to [email protected].
Help inside the apps
Fleet Hero and HR Hero include how-to articles, and Office Hero Connect users can open a support ticket that our team answers.
The built-in articles are in English only, and customers and suppliers can open tickets only when their access includes it.
02Account deletion
How to delete your account
Ask for your account to be deleted, whether you use Office Hero Manager, Office Hero Connect or the web apps.
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Step 1 Open the deletion page
Go to connect.officehero.io/delete-account and enter the e-mail address of your account. You do not need to sign in. Delete account in your profile or account settings starts the same request from inside the apps.
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Step 2 Confirm the request
On the public page, we e-mail you a link: open it within 24 hours and confirm the request on the page it opens. Inside the apps, you confirm with your password instead.
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Step 3 Your companies decide
Each company you belong to reviews the request. Office Hero support decides any request a company has not decided in time, and every request a company declines.
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Step 4 An answer within 30 days
We e-mail you the outcome within 30 days. Until the request is approved, you can keep using your account and cancel the request.
What is deleted, and what is kept
When a request is approved, we delete your name, e-mail address, phone number, password, security settings, sessions and devices. The messages and files you sent to colleagues, the HR and finance records your employer must keep, and security audit logs stay for your employer's legal retention periods. These audit logs can still contain your name or e-mail address.
Mobile apps
Coming soon
Office Hero Manager and the Office Hero Connect app are in testing and are coming soon to the App Store and Google Play. Testers reach us at [email protected] as well.
05Questions
Common questions
Not answered here? Write to [email protected]. A person from our team in Skopje replies, Monday to Friday, 09:00–17:00 CET.
Where do I sign in?
Staff sign in at fm.officehero.io (Fleet Hero), hr.officehero.io (HR Hero) or fin.officehero.io (Finance Hero), and one account works in all three. Employees, customers and suppliers sign in at connect.officehero.io.
I forgot my password. What now?
If you work in Fleet Hero, HR Hero or Finance Hero, choose Forgot password on the sign-in page and follow the link we e-mail you. Office Hero Connect does not send reset e-mails yet, so ask your company's administrator for a temporary password, which you replace with your own when you next sign in.
I lost the phone with my authenticator app.
Sign in with one of the recovery codes you saved when you set up the authenticator app. If you have none left, the administrator of your company can reset it for staff accounts in Users & access. Otherwise, write to [email protected].
My account is disabled, or my invitation has expired.
Your company's administrator manages access in Users & access: they can reactivate your account or send you a new invitation. Invitation links are valid for 7 days.
How do I delete my account?
Start at connect.officehero.io/delete-account, or use Delete account in your profile inside the apps, and follow the steps on this page. You receive an answer within 30 days.
Who decides about my personal data?
The company that gave you your account decides about the records it keeps about you, such as HR and finance records. Ask its administrator first. If you cannot reach them, write to [email protected] and we will help.
How do I report a security problem?
Write to [email protected] and describe what you found and how to reproduce it. Please do not access, change or delete other people's data.
Not using Office Hero yet?
Book a demo to see Fleet Hero, HR Hero and Finance Hero with your own questions, or compare the packages first.