These are the general terms of Office Hero. They apply to everyone who visits the website or uses the apps, and to every company or public body that subscribes to our services. Your offer and contract may add to these terms or change them, and where they differ, the offer and the contract apply. If you buy through a public procurement procedure, the procurement contract applies.
Our services are for businesses and public bodies. We do not offer them to consumers.
Who we are
The services are provided by Друштво за производство, трговија и услуги ОФИС ХИРО ДОО увоз-извоз Скопје, in short ОФИС ХИРО ДОО Скопје (OFIS HIRO DOO Skopje in Latin script), called “Office Hero” or “we” in these terms. It is a limited liability company (DOO) registered in North Macedonia, with company registration number (EMBS) 7901305, tax number (EDB) 4043025542679 and its registered address at Jani Lukrovski 4A, unit 86, Gazi Baba, Skopje. You can reach us at [email protected], and our support team at [email protected].
Words we use
- Services: Fleet Hero, HR Hero, Finance Hero and Office Hero Connect, the phone apps Office Hero Manager and Office Hero Connect, and Office Hero Track for Android TV.
- Customer: the company or public body that subscribes to the services.
- Users: the people a customer gives access to, such as its staff, employees and drivers, and its customers and suppliers in Office Hero Connect.
- Offer: our written offer to a customer, with the packages, quantities, prices and any special terms, once the customer has accepted it.
- Devices: the GPS trackers and accessories we sell.
The website
The website describes our services in general terms. The prices on it exclude VAT and are not an offer: what we provide, and at what price, is set in your offer. Features marked as coming soon are not part of any package until we release them, and we do not promise release dates.
You may use the website for information and to contact us, and you may link to any of its pages. Do not try to break into it, overload it or copy its content in bulk. The texts, images and designs on the website belong to Office Hero or are used with permission. We are not responsible for the content of other websites that it links to.
Using the apps
These rules apply to everyone who signs in to the apps, in addition to the rules of the company that gave you access.
- Do not tell anyone your password and do not share your account. If you think someone else has used it, change your password and tell your company or our support team.
- Use the apps only for the work your company allows, and use only the data your role gives you access to.
- Do not try to reach another company's data, to bypass permissions or to test the security of the services without our written agreement.
- Do not upload malware, and do not copy, decompile or reverse-engineer the apps, except where the law expressly allows it.
- Do not use automated tools to read the apps in bulk or to put an unusual load on them without our written agreement.
Team chat rules
Team chat is for work. You must not post, send or share any of the following:
- Harassment, bullying, threats or intimidation.
- Hate speech or content that demeans people for who they are.
- Sexual or sexually explicit content.
- Violent or graphic content, or encouragement of violence or self-harm.
- Anything illegal, including content you have no right to share.
- Spam, scams, malware or phishing.
- Impersonation of another person.
- Other people's personal data without a work reason.
There is no tolerance for such content or for abusive users. You can report a message or a person, and block a person, from the conversation. Your company's administrators review reports within 24 hours on business days and may remove content, warn the person or restrict their access. If you cannot use the in-app report, or the report concerns an administrator, write to [email protected]. We may also remove content and suspend accounts that break these rules. Before your first message, the apps ask you to accept these rules, and they ask again when the rules change.
Content you add
The data and files added to a company's account belong to that company, our customer. You allow us to store, process and show them to the right users, but only as needed to provide the services. Add only content you have the right to share. Every uploaded file is checked for malware, and a file that fails the check cannot be downloaded.
Deleting your account
You can ask for your account to be deleted in the apps or at connect.officehero.io/delete-account. The companies you work with review the request, and you receive an answer within 30 days. Our privacy policy explains what is deleted and what is kept.
Subscriptions
A subscription starts when you accept our offer. We then set up your company's account and users and, for Fleet Hero, your trackers. There is no self-service sign-up.
- Fleet Hero is priced per vehicle per month, in the Essentials, Professional and Business packages. The M2M SIM card and its mobile data are included in every package.
- HR Hero is priced per employee per month, in the Essentials and Professional packages.
- Finance Hero is priced per company per month, in the Essentials package for 3 users and the Professional package for 10 users.
- Office Hero Connect is included with HR Hero, for employee self-service, and with Finance Hero, for customers and suppliers.
Our pricing page and your offer show what each package contains. Changes to your packages or quantities apply as we agree with you in writing.
Prices and payment
- Prices are in euros and exclude VAT, which we add at the rate the law requires.
- We invoice subscriptions in advance, monthly or annually. With annual billing, the price is 10% lower than with monthly billing.
- Unless your offer says otherwise, each invoice is due within 15 days of its date.
- When we invoice in denars, we convert the euro price at the middle rate of the National Bank of the Republic of North Macedonia on the invoice date.
- Installation, on-site training and custom work are invoiced at the prices in your offer.
If an invoice is paid late, we may charge statutory default interest. If an invoice is more than 30 days overdue, we may suspend the services or support until it is paid, after telling you in writing.
We may change subscription prices at most once a year, and we tell you in writing at least 60 days before a new price applies.
GPS trackers, installation and SIM cards
- Trackers and accessories are available for purchase only. You pay 50% with the order and the remaining 50% after installation, on the signed installation record.
- We install them on a schedule agreed with you, in a workshop in Skopje or at your site.
- The devices become your property when they are paid in full.
- Unless your offer says otherwise, devices come with a 24-month warranty and installation work with a 12-month warranty. The warranty does not cover damage caused by accidents, misuse or work done by others.
- Our staff configure the trackers to match your package, for example how often they report.
- The SIM cards we supply remain ours and may be used only in the trackers we supplied them for.
Term and termination
The minimum term, if there is one, is set in your offer. Unless your offer says otherwise, you can end a monthly subscription with 30 days' notice, and an annual subscription runs until the end of the year you paid for. Amounts you have paid in advance are not refunded.
Either of us may end the contract if the other seriously breaches it and does not remedy the breach within a reasonable time after a written request. We may also suspend or end the access of users who break these terms.
After the contract ends, you can export your data for 30 days. We then delete it, except what the law requires us to keep, such as our invoices.
Your data
The data you put into the services belongs to you. We process it only to provide the services and on your instructions, and we offer you a data processing agreement that sets out in detail how we process personal data for you. On request, we export all your data in a machine-readable format within 15 days. Our privacy policy explains how we handle personal data.
You are responsible for using the services lawfully: for having a legal basis for the data you record, for informing your employees, drivers and the other people whose data you process, and for involving staff representatives where the law requires it. Our guide to GPS tracking and employee privacy explains what this means for vehicle tracking.
Availability, support and changes
We work to keep the services available and to fix problems quickly, but we cannot promise that they will always run without interruption or errors. Where possible, we announce planned maintenance in advance.
Our support team answers at [email protected] from Monday to Friday, 09:00–17:00 Skopje time. The Business package of Fleet Hero includes priority support. Response times apply only where your offer states them.
We develop the services continuously and may change or replace features. If a change significantly reduces what your package includes, we tell you in advance, and you may end the subscription.
Office Hero Manager, the Office Hero Connect phone app and Office Hero Track are in testing. If we give you a test version, it may change and may contain errors.
The apps are available in 15 languages. The translations are machine-made and may contain mistakes. These terms are also published in other languages; if a translation differs from the English text, the English text applies.
What the services do not replace
- Live tachograph data comes from the tracker and does not replace the official records of the tachograph and the driver card.
- The VAT summary in Finance Hero is a simplified overview, not a tax return.
- Alerts, working-time checks and reports help you meet your obligations, but meeting them remains your responsibility.
- Positions depend on GPS reception and mobile network coverage.
Services of other companies
The services use maps from Google, Apple, OpenStreetMap and OpenFreeMap, and mobile networks for the trackers. The terms of these companies may also apply to you, and we are not responsible for their availability. Map data belongs to its providers.
Intellectual property
The software, apps, designs and documentation of the services belong to Office Hero or its licensors. During your subscription, you and your users may use the services for your organisation's own work. This right cannot be transferred, and you may not resell the services or make them available to others without our written agreement. If you send us suggestions, we may use them freely.
Liability
Our total liability under the contract is limited to the amounts you paid us in the 12 months before the event that caused the damage. We are not liable for indirect damage, such as lost profit, lost business or lost revenue. These limits do not apply where the law does not allow them, for example for damage caused intentionally or through gross negligence.
Neither of us is liable for a failure caused by events beyond reasonable control, such as natural disasters, war, epidemics, power cuts or failures of public networks.
Confidentiality
Each of us keeps the other's confidential information, such as prices, plans and business data, confidential, and uses it only for the contract. This does not apply to information that is public or that the law requires to be disclosed.
Changes to these terms
We may update these terms. The date at the end of this page shows the current version. We tell our customers by e-mail at least 30 days before a significant change applies. When the team chat rules change, the apps ask users to accept them again.
Law and disputes
These terms and our contracts are governed by the law of North Macedonia. We will first try to settle any dispute by talking to you. If we cannot, the competent court in Skopje decides.
Contact
ОФИС ХИРО ДОО Скопје, Jani Lukrovski 4A, unit 86, Gazi Baba, Skopje, North Macedonia. General questions and offers: [email protected]. Help with the services: [email protected].