Performance management
Performance review software with cycles, calibration and goals
HR Hero runs your review cycles from the first self review to the calibrated rating. Goals, feedback and improvement plans sit next to the reviews, so every conversation about performance starts from the same record.
Performance management is part of HR Hero Professional, at €4.90 per employee per month.
How it works
From the review cycle to the improvement plan
Review cycles
Cycles that set up the reviews for you
Create a quarterly, semi-annual, annual or ad hoc cycle, choose the review types it includes and open it for the whole company or for selected departments. Opening the cycle creates those reviews for everyone in scope: a self review for each employee, and manager and upward reviews for those with a manager. Peer reviews are added one by one.
- Four review types: self, manager, peer and upward
- Closing a cycle keeps every submitted review on record
- A cycle can be edited or deleted while it is still a draft
Reviews
Reviews with a rating, strengths and next goals
Each review has an overall rating from 1 to 5, the person's strengths, the areas to improve and goals for the next period. Reviewers save a draft and submit when they are ready, and they can score competencies from your own frameworks inside the review.
- Competency scores from 1 to 5, each with an optional comment
- Frameworks describe every competency at five levels, so scores stay consistent
- Totals for submitted reviews, drafts and the average rating
Calibration
Calibrate ratings before they are final
The calibration session lists the submitted reviews of a cycle with each author's rating, the median of the ratings for the same person and the difference between the two. A moderator can then set a new rating, and every override needs a written reason.
- Ratings more than one point from the median are flagged as outliers
- Each override keeps the moderator, the new rating and the reason
- A summary counts the people, reviews, overrides and outliers
Goals
Goals that cascade from the company to each person
Set goals for the company, a department, a team or one employee, link each to a parent goal and a review cycle, and give it a start and target date. The goal tree shows each goal under its parent, with the progress of each.
- States: draft, active, at risk, completed and dropped
- Average progress across all goals at the top of the list
- Employees update their progress and add personal goals in Office Hero Connect
Improvement plans
Performance improvement plans with clear milestones
When performance has to change, open a plan with the reason, the responsible manager, a target date and milestones. Each milestone is marked met or not met with the reviewer's notes, and the plan is extended or closed with its outcome.
- Outcomes: successful, terminated or extended
- Every milestone has its own due date
- Totals for active, extended and closed plans
Also included
More for performance conversations
Feedback
Praise, constructive, 360, manager and upward feedback, visible privately, to the manager or publicly, with an optional competency tag.
Goals in Office Hero Connect
Employees see the goals assigned to them and their own goals, and update progress and status in the portal.
Skills matrix
See every employee against every skill on five levels, from novice to expert.
Org chart
Reporting lines come from the org chart, where you can reassign a manager and record why.
CSV export
Select rows on the review, cycle, goal, feedback and plan lists and download them as CSV.
Who sees what
Reviews, calibration and improvement plans follow the roles and permissions you give each person.
Questions about performance reviews
Not answered here? Write to [email protected]. A person from our team in Skopje replies, Monday to Friday, 09:00–17:00 CET.
Which review types does HR Hero support?
Self, manager, peer and upward reviews. Each cycle decides which types it includes. Opening a cycle creates the included self, manager and upward reviews for the employees in scope, the last two only for employees with a manager. Peer reviews are added individually.
Can we run quarterly check-ins as well as an annual review?
Yes. Every cycle has its own cadence (quarterly, semi-annual, annual or ad hoc) and its own period, so you can run several cycles in one year.
How does calibration work?
Once reviews are submitted, a moderator opens the cycle's calibration session. It compares each rating with the median for the same person, flags ratings more than one point away and lets the moderator set a new rating with a mandatory reason.
Can we use our own competency model?
Yes. Write your frameworks in HR Hero, describe each competency at five levels and switch a framework off when you retire it. Reviewers then score competencies from 1 to 5 inside a review.
What do employees see?
In Office Hero Connect, employees see the goals assigned to them, update their progress and add personal goals. Reviews, self reviews included, are written in HR Hero, so an employee who writes one needs an HR Hero login with access to performance.
Can feedback be anonymous?
Constructive, 360, manager and upward feedback can be given anonymously. Praise is always signed. Every piece of feedback is private, visible to the manager or public.
Which package includes performance management?
HR Hero Professional, at €4.90 per employee per month, includes reviews, calibration, goals, feedback and improvement plans. See pricing for details.
See a review cycle from start to calibration
Book a demo and we will run a sample review cycle in HR Hero with you.